Citation: Proceedings of the 2017 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 11, pages 1203–1206 (2017)
Abstract. The paper investigates whether the user-interface interaction can be shortened with the use of process improvement methods. Similarities between office or factory work and interacting with a user interface have been noticed. Based on that a relevant process improvement method has been selected and applied to analyze different cases of interactions between a user and an interface. This analysis has shown that process improvement methods enable identification of interface elements to be modified in order to shorten the user-interface interaction. Additionally, the method has been found to be a way for facilitating identification of ideas for new services.
- R. M. Ratwani, R. J. Fairbanks, A. Z. Hettinger, and N. C. Benda, “Electronic health record usability: analysis of the user-centered design processes of eleven electronic health record vendors,” J. Am. Med. Informatics Assoc., vol. 22, no. 6, pp. 1179–1182, 2015. http://dx.doi.org/10.1093/jamia/ocv050
- P. Rewers, M. Mandziuk, and J. Trojanowska, “Applications Use Standardized Work Purpose of Increase the Production Capacity--a Case Study,” Res. Logist. Prod., vol. 5, 2015.
- A. Azizi and others, “Designing a future value stream mapping to reduce lead time using SMED-A case study,” Procedia Manuf., vol. 2, pp. 153–158, 2015. http://dx.doi.org/10.1016/j.promfg.2015.07.027
- K. Misiurek and B. Misiurek, “Methodology of improving occupational safety in the construction industry on the basis of the TWI program,” Saf. Sci., vol. 92, pp. 225–231, 2017. http://dx.doi.org/10.1016/j.ssci.2016.10.017
- A. Marzano, K. Agyapong-Kodua, and S. Ratchev, “Virtual ergonomics and time optimization of a railway coach assembly line,” Procedia CIRP, vol. 3, pp. 555–560, 2012. http://dx.doi.org/10.1016/j.procir.2012.07.095
- A. Richardson, “Using customer journey maps to improve customer experience,” Harv. Bus. Rev., vol. 15, no. 1, 2010.
- M. J. Bitner, A. L. Ostrom, and F. N. Morgan, “Service blueprinting: A practical technique for service innovation,” Calif. Manage. Rev., vol. 50, no. 3, pp. 66–94, 2008.
- B. E. John and D. E. Kieras, “Using GOMS for user interface design and evaluation: Which technique?,” ACM Trans. Comput. Interact., vol. 3, no. 4, pp. 287–319, 1996.
- J. Gothelf and J. Seiden, Lean UX: Applying Lean Principles to Improve User Experience. O’Reilly Media, 2013.
- B. Misiurek, Standardized Work with TWI: Eliminating Human Errors in Production and Service Processes. CRC Press, 2016.
- P. Graupp and R. J. Wrona, “The TWI Workbook: Essential Skills for Supervisors.” Taylor & Francis, pp. xvii–xviii, 2006.
- J. Huntzinger, “The roots of lean,” Train. Within Ind. Orig. Kaizen, Assoc. Manuf. Excell., vol. 18, no. 2, pp. 14–23, 2002.
- D. Dinero, “Training Within Industry: The Foundation of Lean.” Taylor & Francis, pp. 76–77, 2005.
- “Bureau of Training. Training Within Industry Service.,” Job Methods: Sessions Outline and Reference Material. War Production Board, 1943.
- J. P. Womack and D. T. Jones, Lean Thinking: Banish Waste and Create Wealth in Your Corporation. Free Press, 2010.