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Polish Information Processing Society
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Annals of Computer Science and Information Systems, Volume 18

Proceedings of the 2019 Federated Conference on Computer Science and Information Systems

Exploring Determinants of M-Government Services: A Study from the Citizens’ Perspective in Saudi Arabia

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DOI: http://dx.doi.org/10.15439/2019F75

Citation: Proceedings of the 2019 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 18, pages 627631 ()

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Abstract. The government of Saudi Arabia has adopted M-Government for the effective delivery of services. One advantage that it offers is unique opportunities for real-time and personalized access to government information and services. However, a low adoption rate of m-Government services by citizens is a common problem in Arab countries, including Saudi Arabia, despite the best efforts of the Saudi government. Therefore, this paper explores the determinants of citizens' intention to adopt and use m-Government services, in order to increase the adoption rate. This study was based on the Mobile Government Adoption and Utilization Model (MGAUM) that was developed for the purpose. Data was collected, and the final sample consisted of 1,286 valid responses. The descriptive analysis presented in this paper indicates that all the proposed factors in our MGAUM model were statistically significant in influencing citizens' intention to adopt and use m-Government services.


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