Proceedings of the 2021 International Conference on Research in Management & Technovation

DOI: http://dx.doi.org/10.15439/2021KM43

Citation: Proceedings of the 2021 International Conference on Research in Management & Technovation, Vu Dinh Khoa, Shivani Agarwal, Gloria Jeanette Rincon Aponte, Nguyen Thi Hong Nga, Vijender Kumar Solanki, Ewa Ziemba (eds). ACSIS, Vol. 28, pages 121–127 (2021)

Full text

Abstract. Corporate accountants might be faced with many ethical dilemmas and pressures, some of which are complex and difficult to resolve. Besides, they tend to compare themselves to others in terms of their successes at work. These comparisons may lead to their dissatisfaction and turnover intention. The purpose of this study is to explore the social comparison of accountants working in Hanoi affects their satisfaction and their turnover intention. This study uses quantitative research to analyze data collected from 243 accountants working in Hanoi. Respondents completed measures of upward comparisons, downward comparisons, job satisfaction, and turnover intention. Research results showed that social comparisons affect accountants' job satisfaction and turnover intentions. The upward comparison was found to be positively related to job satisfaction and negatively related to turnover intention. The downward comparison was found to be negatively related to job satisfaction and positively related to turnover intention. Base on the results of collected data analysis, several solutions are suggested for enterprises to improve satisfaction levels of accountants and reduce their turnover intention as the solution of designing job descriptions, solution of building up a standard system of employee appraisal, solutions of building a culture of employee respect and encouragement. The measures created to assess the degree to which individuals make downward and upward social comparisons when assessing their career progress should be tested in additional occupations and studies. Future research should investigate how social comparisons influence career attitudes beyond considering feelings of relative deprivation

References

1. C. T. Kulik, M.L. Ambrose, "Personal and situational determinants of referent choice," Academy of Management Review, vol. 17, no. 2, pp. 213-237, 1992.
2. J. Greenberg, C.E. Ashton-James, Ashkanasy N.M, "Social comparison processes in organizations," Organizational Behavior and Human Decision Processes, vol. 102, pp. 22-41, 2007.
3. P.D. Chatzoglou, E. Vraimaki, E. Komsiou, E. Polychrou, "Factors affecting accountants’ job satisfaction and turnover intentions: A structural equation model," in 8th International Conference on Enterprise Systems, Accounting and Logistics, Thassos Island, Greece, Thassos Island, 2011.
4. S.Y. Koh, T.S. Ong, A.B.Samuel, "The impacts of Physical, Psychological, and environmental factors on employees job satisfaction among public accounting professionals in Malaysia," Asia – Pacific manangement accounting journal, vol. 12, no. 2, pp. 129-15, 2017.
5. J.S.T. Zotorvie, M.B. Kudo, T.C. Adade, "A Survey of Factors that Influence the Level of Job Satisfaction and Turnover Intention of Professional Accountants in Ghana," International Journal of Academic Research in Business and Social Sciences,, vol. 7, no. 10, pp. 41-56, 2017.
6. K.A. Eddleston, "The effects of social comparisons on managerial career satisfaction and turnover intentions.," Career Development International, vol. 14, no. 1, pp. 87-110, 2009.
7. L.T. Dai, R. Xiao, "The influence of social comparison on job performance," Open Journal of Socail Science, vol. 4, pp. 147-151, 2016.
8. N.S. Gigarasi & J. Hassaskhah, "The effect of social comparison tendencies on EFL teachers’ experience of burnout and instructional self – efficacy," Congent Psychology, vol. 4, pp. 1-21, 2017.
9. Festinger, "A theory of social comparison process," Human relations, vol. 7, pp. 117-140, 1954.
10. J.V.Wood, "What is social comparison and how should we study it?," Personality and Social psychology Bulletin, vol. 22, pp. 520-537, 1996.
11. B.P. Buunk, F.X. Gibbons, "Social comparison; the end of a theory and the emergence of a field.," Oganizational Behauvior and Human Decision Processes, vol. 107, pp. 3-21, 2007.
12. J.W. Gastorf, J. Suls, G.S. Sanders, "Type A coronary-prone behavior pattern and social facilitation," Journal of Personality and Social Psychology, vol. 38, pp. 773-800, 1980.
13. J.V.Wood, K.L. Taylor ,"Serving self-reference goal through social comparison. in Suls, J. and Wills, T.A. (Eds), Social Comparison: Contemporary Theory and Research,," Erlbaum Associate, Hillsdale, NJ, pp. 23-50, 1991.
14. D.J. Brown et al., "Antecedents and consequences of the frequency of upward and downward social comparisons at work," Organization Behavior and Human Dwcision Processes, vol. 102, pp. 59-75, 2007.
15. B.P. Buunk, R. Zurriaga, V. Gonzalez-Rona, M. Subirats, "Engaging in upward and downward comparisons as a deteeminant of relatice deprivation at work: a longitutdinal study.," Journal of Vocational Behavior, vol. 62, pp. 370-388, 2003.
16. G.R. Oldham, C.T. Kulik, M.L. Ambrose, L.P. Stepina, J.F. Brand, "Relations between job facet comparisons and employee reactions," Organizational Behavior and Human Decision Process, vol. 38, pp. 28-47, 1986.
17. E.A. Locke, " The Nature and Causes of Job Satisfaction. In: Dunnette, M.D., Ed," Handbook of Industrial and Organizational Psychology, vol. 1, pp. 1297-1343., 1976.
18. J. Schermerhorn, Management for productivity, Canada: JohnWiley & Sons, Inc., 1993.
19. J.L. Price, "Handbook of organizational measurement.," International Journal of Manpower, vol. 18, pp. 303-558, 1997.
20. K. Ishikawa, What Is Total Quality Control? The Japanese Way., New Jersey: Prentice-Hall, Englewood Cliffs,, 1985.
21. J. Juran, Juran on Leadership for Quality, The Free Press: New York, 1989.
22. J.C.L. Chew, , Influence of human resources management practices on the retention of core employees of Australia organizations: An empirical study. [Doctoral Thesis]. Murdoch University, 2004.
23. C. M. Kinnoin, An examination of the relationship between family-friendly policies and employee job satisfaction, intent to leave, and organizational commitment.. [Performance]. Nova Southeastern University, Florida, 2005.
24. A. Carmeli, J. Weiberg, "Exploring turnover intentions among three professional groups of employees," Human Resources Development International, vol. 9, no. 2, pp. 191-206, 2006.
25. M. Mari, Job satisfaction and turnover intention among the skilled personnel in TRIplc berhad. [Master Thesis]. Universiti Utara Malaysia., 2009.
26. F. E. Diener, Journal of Personality and Social Psychology,, vol. 68, pp. 926-935, 1995.
27. D. Finegold, S. Mohrman, G.M. Spreitzer, "Age effects on the predictors of technical workers’ commitment and willingness to turnover.," Journal of Organizational Behavior, vol. 23, pp. 655-674, 2002.
28. B. Major, M. Testa, W.H. Bylsma, "Responses to upward and downward social comparisons: the impact of esteem-relevance and perceived control. in Suls, J. and Wills, T.A. (Eds),," Social Comparison: Contemporary Theory and Research, Erlbaum Associates, Hillsdale, pp. 237-260, 1991.
29. A. Pradana & I. Salehudin, "Role of work overloas toward turnover intention among newly hired public accountants.," in 8th International conference on Business anD Manangement reseearch, Seoul, South Korea, 7th November 2013, Seoul, 2013.
30. J.C. Nunnally, I.H. Bernstein, Psychometric theory. (3rd ed.)., New York: McGraw-Hill, 1994.
31. J.C. Anderson, D.W. Gerbing " Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach.," Psychological Bulletin,, vol. 103, pp. 411-423., 1988.
32. K. Schermelleh-Engel, H. Moosbrugger, H. Muller, "Evaluating the fit of structural equation models: tests of significance and goodness-of-fit models.," Methods of Psychological Research Online, vol. 28, pp. 23-74, 2003.