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Proceedings of the 2021 International Conference on Research in Management & Technovation

Annals of Computer Science and Information Systems, Volume 28

The Influence of Work-from-home on job performance during COVID-19 pandemic: Empirical evidence Hanoi, Vietnam

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DOI: http://dx.doi.org/10.15439/2021KM59

Citation: Proceedings of the 2021 International Conference on Research in Management & Technovation, Vu Dinh Khoa, Shivani Agarwal, Gloria Jeanette Rincon Aponte, Nguyen Thi Hong Nga, Vijender Kumar Solanki, Ewa Ziemba (eds). ACSIS, Vol. 28, pages 73–81 ()

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Abstract. Many enterprises have been forced to change from office work to work-from-home (WFH) so as to protect their staff from COVID-19 pandemic. This study examines the impacts of the work-from-home (WFH) on employee's job performance (JP) as well as the mediate influence of three factors: Work environment (WE), Job satisfaction (JS) and Work-family conflict (WFC). A qualitative research methodology is adopted by interviewing 10 employees who have been working from home due to the impact of the COVID-19 epidemic in 8 different companies in Hanoi, Vietnam to understand their experiences of how WFH has impacted their job performance and learning outcomes. The result is that WFH has a negative and direct influence on job performance. Work-from-home has both positive and negative impacts on the work environment of employees. Although WFH employees are satisfied with some aspects, they seem to have both positive and negative effects on their job performance. Moreover, strain-based conflict primarily doesn't influence job performance when staff work at home. The study examines impacts on employee performance working from home as a result of the epidemic. There are some recommendations and notes proposed for improving the quality of WFH in the future

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