The Influence of Work-from-home on job performance during COVID-19 pandemic: Empirical evidence Hanoi, Vietnam
Le Ha Anh, Nguyen Minh Trang, Nguyen Thi Phuong Linh
Citation: Proceedings of the 2021 International Conference on Research in Management & Technovation, Vu Dinh Khoa, Shivani Agarwal, Gloria Jeanette Rincon Aponte, Nguyen Thi Hong Nga, Vijender Kumar Solanki, Ewa Ziemba (eds). ACSIS, Vol. 28, pages 73–81 (2021)
Abstract. Many enterprises have been forced to change from office work to work-from-home (WFH) so as to protect their staff from COVID-19 pandemic. This study examines the impacts of the work-from-home (WFH) on employee's job performance (JP) as well as the mediate influence of three factors: Work environment (WE), Job satisfaction (JS) and Work-family conflict (WFC). A qualitative research methodology is adopted by interviewing 10 employees who have been working from home due to the impact of the COVID-19 epidemic in 8 different companies in Hanoi, Vietnam to understand their experiences of how WFH has impacted their job performance and learning outcomes. The result is that WFH has a negative and direct influence on job performance. Work-from-home has both positive and negative impacts on the work environment of employees. Although WFH employees are satisfied with some aspects, they seem to have both positive and negative effects on their job performance. Moreover, strain-based conflict primarily doesn't influence job performance when staff work at home. The study examines impacts on employee performance working from home as a result of the epidemic. There are some recommendations and notes proposed for improving the quality of WFH in the future
- WHO Health Emergency Dashboard https://covid19.who.int/
- Susilo, D. (2020). Revealing the Effect of Work-From-Home on Job Performance during the Covid-19 Crisis: Empirical Evidence from Indonesia. Journal of Contemporary Issues in Business and Government, 26(1), 23-40.
- Purwanto, A., Asbari, M., Fahlevi, M., Mufid, A., Agistiawati, E., Cahyono, Y., & Suryani, P. (2020). Impact of work from home (WFH) on Indonesian teachers performance during the Covid-19 pandemic: An exploratory study. International Journal of Advanced Science and Technology, 29(5), 6235-6244.
- Mehdi, T., & Morissette, R. (2021). Working from home: Productivity and preferences. StatCan COVID-19: Data to Insights for a Better Canada. Available online at: https://www150. statcan. gc. ca, (1).
- Prodanova, J., & Kocarev, L. (2021). Is job performance conditioned by work-from-home demands and resources?. Technology in Society, 66, 101672.
- Rupietta, K., & Beckmann, M. (2016). Working from home: What is the effect on employees' effort? (No. 2016/07). WWZ Working Paper.
- Bélanger, France. 1999. Workers’ propensity to telecommute: An empirical study. Information and Management 35(3): 139-153.
- Bailey, Diane E., and Nancy B. Kurland. 2002. A review of telework research: Findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior 23(4): 383-400.
- Savić, D. (2020). COVID-19 and work from home: Digital transformation of the workforce. Grey Journal (TGJ), 16(2), 101-104.
- Bartik, A. W., Cullen, Z. B., Glaeser, E. L., Luca, M., & Stanton, C. T. (2020). What jobs are being done at home during the COVID-19 crisis? Evidence from firm-level surveys (No. w27422). National Bureau of Economic Research.
- Brynjolfsson, E., Horton, J. J., Ozimek, A., Rock, D., Sharma, G., & TuYe, H. Y. (2020). COVID-19 and remote work: an early look at US data (No. w27344). National Bureau of Economic Research.
- Dubey, A. D., & Tripathi, S. (2020). Analysing the sentiments towards work-from-home experience during covid-19 pandemic. Journal of Innovation Management, 8(1), 13-19.
- Bloom, N. (2020). The bright future of working from home. SIEPR blog.
- Analytics, G. W. (2020). What is your work-from-home forecast for after Covid-19?.
- Kurland, N.B. and Cooper, C.D. (2002) Manager Control and Employee Isolation in Telecommuting Environments, Journal of High Technology Management Research,_13,_107–126.
- Gajendran, R.S. and Harrison, D.A. (2007) The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences, The Journal of Applied Psychology,_92,_6,_1524–41.
- Scholefield, G. and Peel, S. (2009) Managers’ Attitudes to Teleworking, New Zealand Journal of Employment Relations, 34,_3,_1–13.
- Hodder, A. (2020). New Technology, Work and Employment in the era of COVID-19: reflecting on legacies of research. New Technology, Work and Employment, 10.1111/ntwe.12173.
- Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance.
- Campbell, J. P., McCloy, R. A., Oppler, S. H. and Sager, C. E. (1993) 'A theory of performance', in C. W. Schmitt and W. C. A. Borman (eds), Personnel Selection in Organizations. San Francisco: JosseyBass, pp. 35-70
- Vuong, B. N. (2021). Ảnh hưởng của làm việc tại nhà đến hiệu quả công việc trong bối cảnh đại dịch covid-19: Bằng chứng thực nghiệm tại Thành phố Hồ Chí Minh
- Ghozali, M., Zarkasyi, H. F., Jayanti, K. F., & Wulandari, Y. (2019). Employee Performance Appraisal in Business.
- Baltes, B. B., Briggs, T. E., Huff, J. W., Wright, J. A., & Neuman, G. A. (1999). Flexible and compressed workweek schedules: A meta-analysis of their effects on work-related criteria. Journal of applied psychology, 84(4), 496.
- Allen, T. D., Golden, T. D., & Shockley, K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological science in the public interest, 16(2), 40-68.
- Dubrin, A. J. 1991. Comparison of the job satisfaction and productivity of telecommuters versus in-house employees: A research note on work in progress. Psychological Reports, 68: 1223-1234.
- Norman, P., Collins, S., Conner, M., Martin, R., & Rance, J. 1995. Attributions, cognitions, and copying styles: Teleworkers’ reactions to work-related problems. Journal of Applied Social Psychology, 25(2): 117-128.
- Rice, R. E., & Gattiker, U. E. 2001. New media and organizational structure. In F. Jablin & L. Putnam (Eds.), Handbook of organizational communication: Advances in theory, research and methods: 544-581. Thousand Oaks, CA:Sage.
- Shapiro, D. L., Furst, S. A., Spreitzer, G. M., & Von Glinow, M. A. 2002. Transnational teams in the electronic age: Are team identity and high performance at risk? Journal of Organizational Behavior, 23: 455-467.
- Pool, I. 1990. Technologies without boundaries: On telecommunications in a global age. Cambridge, MA: Harvard University Press.
- Yap, C. S., & Tng, H. 1990. Factors associated with attitudes towards telecommuting. Information and Management, 19: 227-235.
- Ten Brummelhuis, L. L., Bakker, A. B., Hetland, J., & Keulemans, L. (2012). Do new ways of working foster work engagement?. Psicothema, 113-120.
- Madsen, S. R. (2003). The effects of home‐based teleworking on work‐family conflict. Human Resource Development Quarterly, 14(1), 35-58.
- Delanoeije, J., Verbruggen, M., & Germeys, L. (2019). Boundary role transitions: A day‐to‐day approach to explain the effects of home‐ based telework on work‐to‐home conflict and home‐to‐work conflict. Human Relations, 72, 1–26
- Darouei, M., & Pluut, H. (2021). Work from home today for a better tomorrow! How working from home influences work‐family conflict and employees' start of the next workday. Stress and Health.
- Eng, W., Moore, S., Grunberg, L., Greenberg, E., & Sikora, P. (2010). What influences work-family conflict? The function of work support and working from home. Current Psychology, 29(2), 104-120.
- Peters, P., & Van der Lippe, T. (2007). The time-pressure reducing potential of telehomeworking: The Dutch case. The International Journal of Human Resource Management, 18(3), 430–447
- Glass, J. L., & Noonan, M. C. (2016). Telecommuting and earnings trajectories among American women and men 1989–2008. Social Forces, 95(1), 217–250.
- Sullivan, C., & Lewis, S. (2001). Home-based telework, gender, and the synchronisation of work and family: Perspectives of teleworkers and their co-residents. Gender, Work and Organization, 8(2), 123–145.
- Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013). The autonomy paradox: The implications of mobile email devices for knowledge professionals. Organization Science, 24(5), 1337–1357.
- Ramli, A. H. (2019). Work environment, job satisfaction and employee performance in health services. Business and Entrepreneurial Review, 19(1), 29-42.
- Ismail, et al. 2010. The Influence of Physical Workplace Environment. Voice of Academia.
- Niemela, R., Hannula, M., Routio, S., Reijula, K., & Railio, J. (2002). The effect of indoor air temperature on labour productivity in call centers: A case study. Energy and Builidng Journal. 34, 759-764.
- Velnampy, T. (2008). Job attitude and employees performance of public sector organizationsin Jaffna district, Sri Lanka. GITAM Journal of Management, 6(2), 66-73.
- Pushpakumari, M. (2008). The impact of job satisfaction on job performance: An empirical analysis. City Forum, 9(1), 89-105.
- Pawirosumarto, S., Sarjana, P. K., & Gunawan, R. (2017). The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management.
- Hutajulu, R. S. Evaluating the impact of “work from home policy” on job performance (Study Case in Indonesia).
- Loan, L. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307-3312.
- Karakaş, A., & SAHİN, N. (2017). The relation between work family conflict and employee performance: a research on hotel employee. Sosyoekonomi, 25(32), 51-69.
- Geroda, M. K. B., & Puspitasari, E. (2017). The impact of work-family conflict toward job performance – the case of external auditor. The 3rd PIABC (Parahyangan International Accounting and Business Conference.
- Novitasari, D., Sasono, I., & Asbari, M. (2020). Work-family conflict and worker’s performance during Covid-19 pandemic: What is the role of readiness to change mentality. International Journal of Science and Management Studies (IJSMS), 3(4), 122-134.
- Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81, 400-410.
- Bhuian, S. N., Menguc, B., & Borsboom, R. (2005). Stressors and job outcomes in sales: A triphasic model versus a linear-quadratic-interactive model. Journal of Business Research, 58, 141-150.
- Rivai, H., Sagala, E.J., 2011. Manajemen Sumber Daya manusia Untuk Perusahaan dari teori ke Praktik, Edisi Kedua, Jakarta: Rajawali Pers.
- Usman, H., 2013. Manajemen, Teori, Praktik, dan Riset Pendidikan, Edisi 4, Jakarta: PT. Bumi Aksar
- Smith, P.C., Kendall, L.M. and Hulin, C.L. (1969), The Measurement of Satisfaction in Work and Retirement, Rand McNally, Chicago, IL.