Workplace incivility and its demographic characteristics: a cross-cultural comparison between Chinese and Vietnamese working
Quan Hoang Nguyen Tran, Monkey King, Bajie Zhu, Seng Tang
Citation: Proceedings of the 2022 International Conference on Research in Management & Technovation, Viet Ha Hoang, Vijender Kumar Solanki, Nguyen Thi Hong Nga, Shivani Agarwal (eds). ACSIS, Vol. 34, pages 259–262 (2022)
Abstract. Workplace incivility (WI) is defined as low-intensity negative behaviors in the workplace. While this topic is common in a Western context, a lack of research has been conducted in the Asian context, particularly in China and Vietnam. The purpose of this research is to investigate a cross-cultural study about WI, with an aim to focus on the linkage between demographic variables and WI. The research sample comprised 598 voluntary working adults in China and Vietnam. The data were calculated using Descrive statistics and paired t-tests in SPSS. As a result, Chinese and Vietnamese experienced the same WI. In addition, males experienced more WI than females. This research is a pioneer cross-cultural study about WI in the Asian context and investigates the influence of demographic variables on WI in Chinese and Vietnamese working adults. This study also expresses some solutions to eliminate this issue in the workplace
- Schilpzand, D. Pater, A. Erez, “Workplace incivility: a review of the literature and agenda for future research”, Journal of Organizational Behavior, vol. 37, no. 6, 2016, pp.64-80.
- M. Alias, A. Ojo, N. Ameruddin, “Workplace incivility: the impact on the Malaysian public service department”, European Journal of Training and Development, vol. 46, no. 3/4), 2020, pp.356-372.
- M. Cortina, J. Magley, H. Williams, D. Langhout, “Incivility at the workplace: incidence and impact”, Journal of Occupational Health Psychology, vol.6, no.1, 2001, pp.64-80.
- B. Estes, J. Wang, “Integrative literature review: Workplace incivility: Impacts on individual and organizational performance”, Human Resource Development Review, vol.7, no.2, 2008, pp.218-240.
- H. Wang, T. Chen, “Relationships among workplace incivility, work engagement and job performance”, Journal of Hospitality and Tourism Insights, vol.3, no.4, 2020, pp.415-429.
- J. Guo, Y. Qiu, Y. Gan, “Workplace incivility and work engagement: The chain mediating effects of perceived insider status, affective organizational commitment and organizational identification”, Current Psychology, 2020, pp.1-12.
- M. Sliter, K. Sliter, S. Jex, “The employee as a punching bag: the effect of multiple sources of incivility on employee withdrawal behavior and sales performance”, Journal of Organizational Behavior, vol.33, no.1, 2012, pp.121-139.
- T. Nguyen, T. Teo, L. Grover, P. Nguyen, “Respect, bullying, and public sector work outcomes in Vietnam”, Public Management Review, vol.21, no.6, 2019, pp.863-889.
- T. Nguyen, T. Teo, L. Grover, P. Nguyen, “Psychological safety climate and workplace bullying in Vietnam’s public sector”, Public Management Review, vol.19, no.10, 2017, pp.1415-1436.
- G. Hofstede, Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations, 2nd ed. Sage Publications, Thousand Oaks, CA, 2011.
- Y. Chen, Z. Wang, Y. Peng, J. Geimer, O. Sharp, S. Jex, S, “The multidimensionality of workplace incivility: Cross-cultural evidence”, International Journal of Stress Management, vol.26, no.4, 2019, pp.356.
- M. Loh, B. Thorsteinsson, M. Loi, “Workplace incivility and work outcomes: Cross‐cultural comparison between Australian and Singaporean employees”, Asia Pacific Journal of Human Resources, vol.59 no.2, 2021, pp.305-329.