Logo PTI Logo FedCSIS

Proceedings of the 19th Conference on Computer Science and Intelligence Systems (FedCSIS)

Annals of Computer Science and Information Systems, Volume 39

Critical Success Factors for ERP Projects Revisited: An Update of Literature Reviews

, , ,

DOI: http://dx.doi.org/10.15439/2024F6271

Citation: Proceedings of the 19th Conference on Computer Science and Intelligence Systems (FedCSIS), M. Bolanowski, M. Ganzha, L. Maciaszek, M. Paprzycki, D. Ślęzak (eds). ACSIS, Vol. 39, pages 131–140 ()

Full text

Abstract. The aim of our study was to provide an update to the research field of critical success factors (CSFs) of enterprise resource planning (ERP) system projects. Therefore, we conducted two literature reviews, more specifically systematic reviews of relevant articles in different databases and among several international conference proceedings from mid-2012 to 2023. These two reviews serve as an update of previous analyses that we conducted covering the period from 1998 until mid-2012. In our current analysis, we identified 272 relevant papers -- single or multiple case studies, surveys, and literature reviews or articles from which CSFs can be derived. From these existing studies, we discovered 33 different CSFs for ERP projects. The top three factors identified are 1) Top management support and involvement, 2) Organizational fit of the ERP system, and 3) User training. Our analysis shows that the majority of important CSFs are organizational factors with a strategic perspective. Nevertheless, important technological CSFs should also be decisively considered in ERP projects. These CSFs must be coordinated and aligned with the organizational factors in order to contribute to the holistic success of the ERP project.

References

  1. R. Hentschel and C. Leyh, “Cloud Computing: Status quo, aktuelle Entwicklungen und Herausforderungen,” in Cloud Computing, S. Reinheimer, Ed., Wiesbaden: Springer, 2018, pp. 3–20. http://dx.doi.org/10.1007/978-3-658-20967-4_1.
  2. L. Markfort et al., “Patterns of business model innovation for advancing IoT platforms,” Journal of Service Management, vol. 33, no. 1, pp. 70–96, 2022, http://dx.doi.org/10.1108/JOSM-11-2020-0429.
  3. H. Gebauer et al., “How to convert digital offerings into revenue enhancement – Conceptualizing business model dynamics through explorative case studies,” Industrial Marketing Management, vol. 91, pp. 429–441, 2020, http://dx.doi.org/10.1016/j.indmarman.2020.10.006.
  4. M. Jovanović, A.-L. Mesquida, A. Mas, and B. Lalić, “Towards the Development of a Sequential Framework for Agile Adoption,” in Software Process Improvement and Capability Determination, vol. 770, A. Mas, A. Mesquida, R. V. O’Connor, T. Rout, and A. Dorling, Eds., Cham: Springer International Publishing, 2017, pp. 30–42. http://dx.doi.org/10.1007/978-3-319-67383-7_3.
  5. C. Leyh, W. Kusturica, S. Neuschl, and C. Laroque, “Zukunfts- und Wertschöpfungslabor DataLab WestSax – Ein regionaler Katalysator für datenbasierte Wertschöpfungsprozesse,” Industrie 4.0 Management, vol. 2022, no. 6, pp. 37–41, 2022, http://dx.doi.org/10.30844/IM_22-6_37-41.
  6. C. Leyh and K. Bley, “Digitalisierung: Chance oder Risiko für den deutschen Mittelstand? – Eine Studie ausgewählter Unternehmen,” HMD Praxis der Wirtschaftsinformatik, vol. 53, no. 1, pp. 29–41, 2016, http://dx.doi.org/10.1365/s40702-015-0197-2.
  7. O. Gassmann and P. Sutter, Eds., Digitale Transformation im Unternehmen gestalten: Geschäftsmodelle, Erfolgsfaktoren, Handlungsanweisungen, Fallstudien. München: Hanser, 2016.
  8. S. Mathrani, A. Mathrani, and D. Viehland, “Using enterprise systems to realize digital business strategies,” Journal of Enterprise Information Management, vol. 26, no. 4, pp. 363–386, 2013, http://dx.doi.org/10.1108/JEIM-01-2012-0003.
  9. C. Leyh and T. Schäffer, “Digitale Kompetenzen als notwendige Voraussetzung der Digitalen Transformation,” HMD Praxis der Wirtschaftsinformatik, vol. 61, no. 1, pp. 12–26, 2024, http://dx.doi.org/10.1365/s40702-024-01044-9.
  10. M. Pagani, “Digital Business Strategy and Value Creation: Framing the Dynamic Cycle of Control Points,” MIS Quarterly, vol. 37, no. 2, pp. 617–632, 2013, http://dx.doi.org/10.25300/MISQ/2013/37.2.13.
  11. C. Leyh, K. Bley, and M. Ott, “Chancen und Risiken der Digitalisierung: Befragungen ausgewählter KMU,” in Arbeit 4.0 – Digitalisierung, IT und Arbeit, J. Hofmann, Ed., Wiesbaden: Springer, 2018, pp. 29–51. http://dx.doi.org/10.1007/978-3-658-21359-6_3.
  12. C. Leyh, T. Schäffer, K. Bley, and S. Forstenhäusler, “Assessing the IT and Software Landscapes of Industry 4.0-Enterprises: The Maturity Model SIMMI 4.0,” in Information Technology for Management: New Ideas and Real Solutions, Lecture Notes in Business Information Processing (LNBIP), vol. 277, E. Ziemba, Ed., Cham: Springer, 2017, pp. 103–119. http://dx.doi.org/10.1007/978-3-319-53076-5_6.
  13. J. Schlick, P. Stephan, M. Loskyll, and D. Lappe, “Industrie 4.0 in der praktischen Anwendung,” in Industrie 4.0 in Produktion, Automatisierung und Logistik, T. Bauernhansl, M. Ten Hompel, and B. Vogel-Heuser, Eds., Wiesbaden: Springer, 2014, pp. 57–84. http://dx.doi.org/10.1007/978-3-658-04682-8_3.
  14. R. Winter, B. Bender, and S. Aier, “Enterprise-Level IS Research – Need, Conceptualization, Exemplary Knowledge Contributions and Future Opportunities,” in Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024), Honolulu, Hawaii, USA, 2024.
  15. C. Leyh, “Critical Success Factors for ERP System Implementation Projects: A Literature Review,” in Advances in Enterprise Information Systems II, C. Møller and S. Chaudhry, Eds., Leiden, The Netherlands: CRC Press/Balkema, 2012, pp. 45–56.
  16. C. Leyh and P. Sander, “Critical Success Factors for ERP System Implementation Projects: An Update of Literature Reviews,” in Enterprise Systems. Strategic, Organizational, and Technological Dimensions, Lecture Notes in Business Information Processing (LNBIP), vol. 198, D. Sedera, N. Gronau, and M. Sumner, Eds., Cham: Springer, 2015, pp. 45–67. http://dx.doi.org/10.1007/978-3-319-17587-4_3.
  17. J. Webster and R. T. Watson, “Analyzing the Past to Prepare for the Future: Writing a Literature Review,” MIS Quarterly, vol. 26, no. 2, pp. 13–23, 2002.
  18. S. Finney and M. Corbett, “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal, vol. 13, no. 3, pp. 329–347, 2007, http://dx.doi.org/10.1108/14637150710752272.
  19. P. Achanga, E. Shehab, R. Roy, and G. Nelder, “Critical success factors for lean implementation within SMEs,” Journal of Manufacturing Technology Management, vol. 17, no. 4, pp. 460–471, 2006, http://dx.doi.org/10.1108/17410380610662889.
  20. J. Becker, O. Vering, A. Winkelmann, and M. Bartsch, Eds., Softwareauswahl und -einführung in Industrie und Handel: Vorgehen bei und Erfahrungen mit ERP- und Warenwirtschaftssystemen. Berlin Heidelberg: Springer, 2007.
  21. M. Al-Mashari, A. Al-Mudimigh, and M. Zairi, “Enterprise resource planning: A taxonomy of critical factors,” European Journal of Operational Research, vol. 146, no. 2, pp. 352–364, 2003, http://dx.doi.org/10.1016/S0377-2217(02)00554-4.
  22. K.-K. Hong and Y.-G. Kim, “The critical success factors for ERP implementation: an organizational fit perspective,” Information & Management, vol. 40, no. 1, pp. 25–40, 2002, http://dx.doi.org/10.1016/S0378-7206(01)00134-3.
  23. I. Teich, W. Kolbenschlag, and W. Reiners, Der richtige Weg zur Softwareauswahl. Berlin, Heidelberg: Springer, 2008. http://dx.doi.org/10.1007/978-3-540-71262-6.
  24. M. Al‐Mashari and A. Al‐Mudimigh, “ERP implementation: lessons from a case study,” Information Technology & People, vol. 16, no. 1, pp. 21–33, 2003, http://dx.doi.org/10.1108/09593840310463005.
  25. F. Fui‐Hoon Nah, J. Lee‐Shang Lau, and J. Kuang, “Critical factors for successful implementation of enterprise systems,” Business Process Management Journal, vol. 7, no. 3, pp. 285–296, 2001, http://dx.doi.org/10.1108/14637150110392782.
  26. B. Snider, G. J. C. Da Silveira, and J. Balakrishnan, “ERP implementation at SMEs: analysis of five Canadian cases,” International Journal of Operations & Production Management, vol. 29, no. 1, pp. 4–29, 2009, http://dx.doi.org/10.1108/01443570910925343.
  27. T. C. Loh and S. C. L. Koh, “Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises,” International Journal of Production Research, vol. 42, no. 17, pp. 3433–3455, 2004, http://dx.doi.org/10.1080/00207540410001671679.
  28. A. Alharthi, M. O. Alassafi, R. J. Walters, and G. B. Wills, “An exploratory study for investigating the critical success factors for cloud migration in the Saudi Arabian higher education context,” Telematics and Informatics, vol. 34, no. 2, pp. 664–678, 2017, http://dx.doi.org/10.1016/j.tele.2016.10.008.
  29. S. R. Tehrani and F. Shirazi, “Factors Influencing the Adoption of Cloud Computing by Small and Medium Size Enterprises (SMEs),” in Human Interface and the Management of Information. Information and Knowledge in Applications and Services, Lecture Notes in Computer Science (LNCS), vol. 8522, S. Yamamoto, Ed., Cham: Springer, 2014, pp. 631–642. http://dx.doi.org/10.1007/978-3-319-07863-2_60.
  30. T. N. Mahara, “Indian SMEs Perspective for election of ERP in Cloud,” Journal of International Technology and Information Management, vol. 22, Article 5, 2013, http://dx.doi.org/10.58729/1941-6679.1004.
  31. Y. Sun, J. Zhang, Y. Xiong, and G. Zhu, “Data Security and Privacy in Cloud Computing,” International Journal of Distributed Sensor Networks, vol. 10, no. 7, 2014, http://dx.doi.org/10.1155/2014/190903.
  32. M. H.L., A. O. Mathew, and L. L. R. Rodrigues, “Prioritizing the factors affecting cloud ERP adoption – an analytic hierarchy process approach,” International Journal of Emerging Markets, vol. 13, no. 6, pp. 1559–1577, 2018, http://dx.doi.org/10.1108/IJoEM-10-2017-0404.
  33. M. Lechesa, L. Seymour, and J. Schuler, “ERP Software as Service (SaaS): Factors Affecting Adoption in South Africa,” in Re-conceptualizing Enterprise Information Systems, Lecture Notes in Business Information Processing (LNBIP), vol. 105, C. Møller and S. Chaudhry, Eds., Berlin, Heidelberg: Springer, 2012, pp. 152–167. http://dx.doi.org/10.1007/978-3-642-28827-2_11.
  34. J. Esteves-Sousa and J. Pastor-Collado, “Towards the Unification of Critical Success Factors for ERP Implementations,” in Proceedings of the 10th Annual Business Information Technology Conference (BIT 2000), Manchester, UK, 2000.
  35. U. Remus, “Critical success factors for implementing enterprise portals: A comparison with ERP implementations,” Business Process Management Journal, vol. 13, no. 4, pp. 538–552, 2007, http://dx.doi.org/10.1108/14637150710763568.