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Proceedings of the 20th Conference on Computer Science and Intelligence Systems (FedCSIS)

Annals of Computer Science and Information Systems, Volume 43

From Agents to Copilots: A Systematic Review of Digital Assistant Technology Adoption in Proprietary Productivity Software

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DOI: http://dx.doi.org/10.15439/2025F3271

Citation: Proceedings of the 20th Conference on Computer Science and Intelligence Systems (FedCSIS), M. Bolanowski, M. Ganzha, L. Maciaszek, M. Paprzycki, D. Ślęzak (eds). ACSIS, Vol. 43, pages 565–576 ()

Full text

Abstract. This study provides a systematic review of how the impact and adaptation of digital assistant technologies (DATs) are defined, operationalized, and studied, synthesizing key domains where DATs generate or are expected to generate value. Based on an analysis of 61 articles published since 2013, it identifies five main areas of impact: productivity and efficiency, business development, resource optimization, quality enhancement, and the promotion of learning and creativity. The review highlights DAT adoption across various disciplines and industries, while revealing limited longitudinal research on benefits and adaptation. Key gaps remain in understanding strategic use and sustained impact. Future research should explore longitudinal comparisons of recently introduced generative AI-driven DATs and their organizational implications. This review contributes to information systems research by structuring current knowledge on DAT adoption and outcomes, and by proposing a research agenda to support deeper exploration of their value and long-term integration.

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