Logo PTI Logo FedCSIS

Position Papers of the 21st Conference on Computer Science and Intelligence Systems

Annals of Computer Science and Information Systems, Volume 48

Universal Design and User-Centered Design: A UX Methodology Applied to the Democratization of Telesservices for People with Disabilities

, , ,

DOI: http://dx.doi.org/10.15439/2026F4197

Citation: Laura Tejada Vergara, , ,

Full text

Abstract. The study addresses the precariousness of accessibility in Brazil, which directly impacts the autonomy of millions of Brazilians --- from the 14.4 million with severe disabilities to a much larger portion that faces mild or temporary limitations. With the COVID-19 pandemic, telemedicine has become essential, but rapid technological development has often ignored inclusive parameters. In this context, the research proposes a methodology of UX User-Centered Design and Universal Design to create teleservice systems accessible to people with visual and hearing impairments. By prioritizing UX (User Experience), the product is enhanced beyond functionality, reducing rework and transforming technology into a humanized and inclusive solution. This process generates high final value by democratizing access to healthcare and ensuring that interfaces are not barriers at critical moments. Although validated in telemedicine, this methodology is a highly scalable strategic differential, and can be extended to various market sectors to increase user satisfaction and business competitiveness through inclusion.

References

  1. Redação Galileu, “Apenas 0,74% dos sites brasileiros são acessíveis para pessoas com deficiêncita”, 2020. Access at: 07/14/2021. [https://revistagalileu.globo.com/Tecnologia/noticia/2020/05/apenas-074-dos-sites-brasileiros-sao-acessiveis-pessoas-com-deficiencia.html]
  2. D. Norman and J. Nielsen. “The definition of User Experience (UX). https://www.nngroup.com/articles/definition-user-experience/. Access at: 10/25/2021.
  3. J. J. Garrett, The Elements of User Experience, 2nd ed. Berkeley: New Riders, 2011.
  4. A. I. Oliveira, R. F. Pinto, and E. Ruffeil, “A tecnologia e o desenvolvimento cognitivo da criança com paralisia cerebral,” In: Congresso Ibero- Americano de Informática na Educação Especial, 5, 2005. https://atividadeparaeducacaoespecial.com/wp-content/uploads/2015/07/TECNOLOGIA-ASSISTVA-PC.pdf
  5. A. P. Sonza et al., Acessibilidade e tecnologia assistiva, Bento Gonçalves, 2011.
  6. Entreamigos, “Deficiência visual,” http://www.entreamigos.com.br. Access at: 07/14/2021.
  7. G. C. Vanderheiden and K. R. Vanderheiden, Accessible Design of Consumer Products: Guidelines for the Design of Consumer Products to Increase Their Accessibility to People with Disabilities or Who Are Aging. Madison, USA: University of Wisconsin, 1991, ad-Hoc Industry Consumer.
  8. M. Gil, Deficiência visual, ser. Cadernos da TV Escola. Brasília Ministério da Educação, Secretaria de Educação a Distância, 2000. [Online]. Available: http://www.dominiopublico.gov.br/download/texto/me000344.pdf
  9. M. V. F. Garcia and M. A. F. Garcia, “Telemedicina, segurança jurídica e Covid-19”, Jornal Brasileiro de Pneumologia, 2020. DOI https://doi.org/10.36416/1806-3756/e20200636. Available: http://jbp.org.br/Content/imagebank/pdf/2020_46_4_3402_portugues.pdf
  10. E. M. Lakatos and M. d. A. Marconi. Fundamentos de metodologia científica. São Paulo: Atlas, 1992.
  11. C. C. Prodanov and E. C. Freitas, Metodologia do trabalho científico, 2nd ed. Novo Hamburgo: Feevale, 2013.
  12. V. T. d. O. Barros, “Redec – look: Modelo de repositório do conhecimento para gestão de objetos de aprendizagem”. Ph.D. dissertation, Federal University of Santa Catarina, Florianópolis, 2013.
  13. J. Levy, UX Strategy. Sebastopol: O’Reilly Media, 2015.