Logo PTI
Polish Information Processing Society
Logo FedCSIS

Annals of Computer Science and Information Systems, Volume 8

Proceedings of the 2016 Federated Conference on Computer Science and Information Systems

Anticipated, Momentary, Episodic, Remembered: the many facets of User eXperience

,

DOI: http://dx.doi.org/10.15439/2016F302

Citation: Proceedings of the 2016 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 8, pages 1647–1655 ()

Full text

Abstract. User experience (UX) has been defined in several ways. In general terms, it refers to everything that is individually encountered, perceived, or lived through. The literature on UX reports studies mostly focused on specific interaction events, which may have an impact on the user's emotions and feelings. This paper provides a reflection on how UX evolves over time. We performed a medium term study comparing four types of UX: Anticipated, Momentary, Episodic and Remembered (or Cumulative) experience [1]. Anticipated UX refers to the period of time before first use, and focuses on the expectations a person has on the product, service or system. Momentary UX refers to any perceived change during the interaction in the very moment it occurs. Episodic UX is an appraisal of a specific usage episode extrapolated from a wider interaction event. Remembered UX is the memory the user has after having used the system for a while. The different facets of UX have been analysed in a medium term research spanning over four weeks. The study compared the experience of ten users of a pedometer/fitness app that counts steps and burned calories all day long. The results show that the experience of use changed over time decreasing significantly before, during and after the interaction. The evaluative judgment related to the overall satisfaction with the product, was largely formed on the basis of an initial high expectation on pragmatic aspects (i.e. utility and usability) before and during the first encounters. After four weeks of use, the problems related to usability, reliability of data, and battery drain became a dominant aspect of how good the product was perceived. Hedonic qualities and Attractiveness were negatively impacted as well. The continuous reflection on the use, documented in online diaries, made the problematic aspects prevailing on the overall UX in particular on the evaluation of Episodic and Remembered UX. This prevented any change in behaviour in the participants.

References

  1. V. Roto, E. Law, A. Vermeeren, and J. Hoonhout, (eds), “User Experience White Paper. Outcome of the Dagstuhl Seminar on Demarcating User Experience”, Germany, 2011. Available to the link http://www.allaboutux.org/uxwhitepaper
  2. D. Norman, “Emotional design: Why we love (or hate) everyday things”, New York: Basic Books, 2004.
  3. B. L. Fredrickson, D. Kahneman, “Duration neglect in retrospective evaluations of affective episodes”. Journal of Personality and Social Psychology 65 (1), 1993, pp. 45–55.
  4. D. Kahneman, “Evaluation by moments, past and future”. In D. Kahneman, A. Tversky, “Choices, Values and Frames”. Cambridge University Press. 2000, p. 693.
  5. D. A. Redelmeier, D. Kahneman, “Patients' memories of painful medical treatments: real-time and retrospective evaluations of two minimally invasive procedures”. pain 66 (1), 1996, pp. 3–8.
  6. M. von Wilamowitz-Moellendorff, M. Hassenzahl, A. Platz, “Dynamics of user experience: How the perceived quality of mobile phones changes over time”. In User Experience – Towards a unified view, Workshop at the 4th Nordic Conference on Human-Computer Interaction, 2006, pp 74-78.
  7. V. Mendoza, D. Novick, “Usability over time”. In Proc. of the Special Interest Group on Design of Communication (SIGDOC), 2005, pp. 151-158.
  8. E. Karapanos, J. Zimmerman, J. Forlizzi, J. B. Martens, “Measuring the dynamics of remembered experience over time”. Interacting with Computers, 22(5), 2010, pp. 328-335.
  9. E. Karapanos, J. Zimmerman, J. Forlizzi, J.B. Martens, “User experience over time: an initial framework”. In Proc. of the 27th International Conference on Human Factors in Computing Systems. ACM, 2009, pp. 729–738.
  10. S. Mahlke, M. Thüring, M. “Studying Antecedents of Emotional Experiences in Interactive Contexts”. In Proc. of the SIGCHI Conference on Human Factors in Computing Systems, New York: ACM Press, 2007, pp. 915-918.
  11. A. Vermeeren, E. Lai-Chong Law, V. Roto, M. Obrist, J. Hoonhaut, K. Väänänen-Vainio-Mattila, “User experience evaluation methods: current state and development needs”. In Proc. of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries, 2010, pp. 521-530
  12. A. Fenko, H. N. J. Schifferstein, P. Hekkert, P., “Shifts in sensory dominance between various stages of user-product interactions”. Applied Ergonomics 41, 2010, pp. 34–40.
  13. P. Marti, I. Iacono, “Experience over time: evaluating the experience of use of an interactive device on the short and medium term”. International Journal on Multimedia Tools and Applications, in press, ISSN: 1380-7501.
  14. http://www.pacer.cc/ (last checked on May, 7th 2016)
  15. M. Hassenzahl, “The interplay of beauty, goodness, and usability in interactive products. Human-Computer Interaction, 19, 2004, pp 319–349.
  16. P. Marti, I. Iacono, “Evaluating the Experience of Use of a Squeezable Interface”. In Proc. of s of the 11th Biannual ACM Conference on Italian SIGCHI Chapter, Rome, Italy 28-30 September 2015. ISBN: 978-1-4503-3684-0, 2015, pp 42-49.
  17. P. W. Jordan, S. Persson, “Exploring users' product constructs: how people think about different types of product”. International Journal of CoCreation in Design and the Arts, 3. 2007, pp. 97-106.