Knowledge extraction from professional e-mails
Nada Matta, Hassan Atifi, François Rauscher
Citation: Proceedings of the 2014 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 2, pages 1407–1414 (2014)
Abstract. Some Business e-mails contain knowledge about how actor face problem in order to realize projects. This type of knowledge is produced in cooperative activity. Representing project knowledge lead to structure link between coordination, cooperative decision-making and communication. The main objective of our work is to extract knowledge from daily work. So the main questions of our research are: $\bullet$ Can we extract knowledge from business e-mails? $\bullet$ If so, which type of knowledge can be represented? $\bullet$ How to link this knowledge to project memory?