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Polish Information Processing Society
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Annals of Computer Science and Information Systems, Volume 8

Proceedings of the 2016 Federated Conference on Computer Science and Information Systems

A new authentication management model oriented on user’s experience


DOI: http://dx.doi.org/10.15439/2016F219

Citation: Proceedings of the 2016 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 8, pages 10211030 ()

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Abstract. Authenticating users connecting to online services, social networks or m-banking became an indispensable element of our everyday life. Reliable authentication is a foundation of security of Internet services but, on the other hand, also a source of users' frustration due to possible account block-ing in case of three fails. In this paper we propose a model of authentication service management which helps in keeping a balance between the authentication security level and positive users' perception of this procedure. The proposed procedure allows a user more than three attempts of au-thentication by switching after two failures to a more se-cure authentication protocol keeping a balance between QoP and QoE measures. Finally, the procedure determines an optimal path of authentication using a decision tree algorithm.


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