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Polish Information Processing Society
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Annals of Computer Science and Information Systems, Volume 8

Proceedings of the 2016 Federated Conference on Computer Science and Information Systems

Evaluating Business Success Through Social Media Strategies Using AHP

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DOI: http://dx.doi.org/10.15439/2016F269

Citation: Proceedings of the 2016 Federated Conference on Computer Science and Information Systems, M. Ganzha, L. Maciaszek, M. Paprzycki (eds). ACSIS, Vol. 8, pages 13971401 ()

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Abstract. Social Media has become indispensable for market penetration. It is a beneficial communication platform for understanding the customer focus. Effective use of this media for image creation, customer access, knowledge accumulation and trend analysis, creates competitive advantages. This research is designed to analyze social media strategies of global enterprises and evaluate the value of social media usage. Analytical Hierarchy Process (AHP) is used to model the performance decisions. The model is constructed based on the major evaluation criteria used by the global companies. AHP model expresses cause and effect relationships between companies and social media effects. Cases will be applied for Coca Cola, Turkish Airlines and Starbucks. Enterprise awareness and success of different evaluation criteria are benchmarked.


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