Logo PTI Logo ICRMAT2021

International Conference on Research in Management and Technovation

December 10–11, 2021. Hanoi University of Industry, Hanoi, Vietnam

Annals of Computer Science and Information Systems, Volume 28

ISSN 2300-5963

Proceedings of International Conference on Research in Management and Technovation

ISBN 978-83-962423-4-1 (Web),
978-83-962423-5-8 (USB)
Complete ICRMAT 2021 Proceedings (PDF, 19.830 M)


The 2021 International Conference on Research in Management and Technovation (ICRMAT), held from December 10 to December 11 at the Hanoi University of Industry (HaUI), Vietnam, was an enormous success. This was also the first time the ICRMAT had been held in Vietnam.

Prior to this, the first ICRMAT was held in India, establishing an international forum that brought together researchers and executive practitioners in the fields of Management, Accounting and other related areas to the topic of the conference. At the ICRMAT 2021, we are yet again pleased to welcome the participation in scientific events, with the presence of several prestigious researchers, who put forth ideas on new changes and development in the field of business administration, along with emerging trends in economic research in management, tourism, marketing, logistics, human resource management, finance and banking, and accounting. All in all, this is an ideal forum to present your own ideas and achievements to researchers globally.

The ICRMAT 2021 has attracted the attention of the research community. In the context of complicated Covid-19 developments globally, we are truly delighted to have still received a large number of papers. With nearly 100 manuscripts from many countries around the world such as Indonesia, China, Indonesia, Poland, China, Thailand, Malaysia, India and Vietnam sent to ICRMAT, 54 papers finally approved after the rigorous review rounds to presentation in conference. ICRMAT 21 gathered quality research articles that used scientific and appropriate research methods. The results have made many new contributions, both in theory and practice. The topics presented at the seminar by thematic sessions were engaging and stimulated plenty of discussion from the participating scientists. The content under the topics of human resource management, production management and marketing deals with issues related to the role of empowered leaders in the emerging economy, human resource development in times of crisis, sustainable development and social responsibility in consumer behavior. The topics of accounting, finance and banking also provide interesting discussions on corporate governance and cash flow management; predicting bankruptcy, the mediating role of financial resources in the relationship between entrepreneurship and business performance; the factors affecting the liquidity of banks or the effect of diversification on the performance of commercial banks, and many other contents related to the topic. As for business administration and economics in the context of the Covid-19 pandemic, great attention from researchers was received by a series of articles and presentations at the conference. Typically, this content includes research topics on the impact of the Covid-19 epidemic on logistics businesses; India's advertising costs amid Covid 19; customer satisfaction in the hotel sector in addition to the content related to the issues of social responsibility in business administration and leadership capacity of small and medium enterprises.

In order to make ICRMAT 2021 a success, we appreciate the professional cooperation and support between Hanoi University of Industry and those involved during the preparation of the conference:

  • Sincere thanks for the attention, support and close guidance of the Management Board of Hanoi University of Industry, Assoc. Prof. Tran Duc Quy - Rector; Assoc. Prof. Dr. Pham Van Bong - Vice Rector; Dr. Bui Thi Ngan - Vice Rector- Standing deputy chief; and Dr. Nguyen Anh Tuan - Vice Rector; Organizing committee and functionality departments of the HaUI.
  • Sincere thanks for the companionship, support and sharing of both organizational and professional experience from Prof. Marcin Paprzycki, Systems Research Institute, Polish Academy of Sciences, Poland; Prof. Dr. Vijender Kuma Solanki and Dr. Shivani Agarwal, India.
  • Sincere thanks to the keynote speakers Dr. Monika Eisenbardt, Asso. Prof. Trung Thanh Le, Mr. Sharath Martin, Dr. Le Thai Phong. Dr. Shivani Agarwal and Asso. Prof. Anurika Vaish - for sharing about emerging issues in management and economics.
  • Sincere thanks to session chairs Dr. Trung Thanh Le, Dr Nguyen Thi Hong Nga, Dr. Vu Thi Thanh Binh, Ms Kumud Sharma, Dr Le Thai Phong, Dr Dang Ngoc Hung and Dr Tran Manh Dung for sharing their knowledge with the authors.
  • Sincere thanks to the participation of all local and international scientists, who have expressed their interests and submitted articles, contributing greatly to the success of the conference.
  • Sincere thanks to the feedback and discussions from researchers and business managers at the conference, who were extremely active and professional in their work to make the conference a great success.

With deep gratitude and excitement to more and more opportunities to share knowledge, on behalf of the organizers, we look forward to continuing to have your cooperation and companionship in the future.

Proceeding’s Editors:

Vu Dinh Khoa, Hanoi University of Industry, Hanoi, Vietnam.

Shivani Agarwal, KIET Group of Institution, Delhi-NCR, India.

Gloria Jeanette Rincon Aponte, Universidad Cooperativa de Columbia, Bogota, Colombia.

Nguyen Thi Hong Nga, Hanoi University of Industry, Hanoi, Vietnam.

Vijender Kumar Solanki, CMR Institute of Technology, Hyderabad, TS, India.

Ewa Ziemba, University of Economics in Katowice, Poland.

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