Annals of Computer Science and Information Systems, Volume 28
Proceedings of International Conference on Research in Management and Technovation
The 2021 International Conference on Research in Management and Technovation (ICRMAT), held from December 10 to December 11 at the Hanoi University of Industry (HaUI), Vietnam, was an enormous success. This was also the first time the ICRMAT had been held in Vietnam.
Prior to this, the first ICRMAT was held in India, establishing an international forum that brought together researchers and executive practitioners in the fields of Management, Accounting and other related areas to the topic of the conference. At the ICRMAT 2021, we are yet again pleased to welcome the participation in scientific events, with the presence of several prestigious researchers, who put forth ideas on new changes and development in the field of business administration, along with emerging trends in economic research in management, tourism, marketing, logistics, human resource management, finance and banking, and accounting. All in all, this is an ideal forum to present your own ideas and achievements to researchers globally.
The ICRMAT 2021 has attracted the attention of the research community. In the context of complicated Covid-19 developments globally, we are truly delighted to have still received a large number of papers. With nearly 100 manuscripts from many countries around the world such as Indonesia, China, Indonesia, Poland, China, Thailand, Malaysia, India and Vietnam sent to ICRMAT, 54 papers finally approved after the rigorous review rounds to presentation in conference. ICRMAT 21 gathered quality research articles that used scientific and appropriate research methods. The results have made many new contributions, both in theory and practice. The topics presented at the seminar by thematic sessions were engaging and stimulated plenty of discussion from the participating scientists. The content under the topics of human resource management, production management and marketing deals with issues related to the role of empowered leaders in the emerging economy, human resource development in times of crisis, sustainable development and social responsibility in consumer behavior. The topics of accounting, finance and banking also provide interesting discussions on corporate governance and cash flow management; predicting bankruptcy, the mediating role of financial resources in the relationship between entrepreneurship and business performance; the factors affecting the liquidity of banks or the effect of diversification on the performance of commercial banks, and many other contents related to the topic. As for business administration and economics in the context of the Covid-19 pandemic, great attention from researchers was received by a series of articles and presentations at the conference. Typically, this content includes research topics on the impact of the Covid-19 epidemic on logistics businesses; India's advertising costs amid Covid 19; customer satisfaction in the hotel sector in addition to the content related to the issues of social responsibility in business administration and leadership capacity of small and medium enterprises.
In order to make ICRMAT 2021 a success, we appreciate the professional cooperation and support between Hanoi University of Industry and those involved during the preparation of the conference:
- Sincere thanks for the attention, support and close guidance of the Management Board of Hanoi University of Industry, Assoc. Prof. Tran Duc Quy - Rector; Assoc. Prof. Dr. Pham Van Bong - Vice Rector; Dr. Bui Thi Ngan - Vice Rector- Standing deputy chief; and Dr. Nguyen Anh Tuan - Vice Rector; Organizing committee and functionality departments of the HaUI.
- Sincere thanks for the companionship, support and sharing of both organizational and professional experience from Prof. Marcin Paprzycki, Systems Research Institute, Polish Academy of Sciences, Poland; Prof. Dr. Vijender Kuma Solanki and Dr. Shivani Agarwal, India.
- Sincere thanks to the keynote speakers Dr. Monika Eisenbardt, Asso. Prof. Trung Thanh Le, Mr. Sharath Martin, Dr. Le Thai Phong. Dr. Shivani Agarwal and Asso. Prof. Anurika Vaish - for sharing about emerging issues in management and economics.
- Sincere thanks to session chairs Dr. Trung Thanh Le, Dr Nguyen Thi Hong Nga, Dr. Vu Thi Thanh Binh, Ms Kumud Sharma, Dr Le Thai Phong, Dr Dang Ngoc Hung and Dr Tran Manh Dung for sharing their knowledge with the authors.
- Sincere thanks to the participation of all local and international scientists, who have expressed their interests and submitted articles, contributing greatly to the success of the conference.
- Sincere thanks to the feedback and discussions from researchers and business managers at the conference, who were extremely active and professional in their work to make the conference a great success.
With deep gratitude and excitement to more and more opportunities to share knowledge, on behalf of the organizers, we look forward to continuing to have your cooperation and companionship in the future.
Vu Dinh Khoa, Hanoi University of Industry, Hanoi, Vietnam.
Shivani Agarwal, KIET Group of Institution, Delhi-NCR, India.
Gloria Jeanette Rincon Aponte, Universidad Cooperativa de Columbia, Bogota, Colombia.
Nguyen Thi Hong Nga, Hanoi University of Industry, Hanoi, Vietnam.
Vijender Kumar Solanki, CMR Institute of Technology, Hyderabad, TS, India.
Ewa Ziemba, University of Economics in Katowice, Poland.
International Conference on Research in Management and Technovation
An AHP-based Decision Support System for Personnel Selection for Manager Position in Businesses
98 Personnel Selection, Human Resources Management, Analytical Hierarchy Process, Decision Support Systems, Business Muhammed Hanefi Calp, Shivani Agarwal, pages 1–7.
Fostering employee loyalty: role of empowerment leadership, trust, commitment and satisfaction
89 Empowerment leadership, employee behavior, employee loyalty, employee commitment, employee satisfaction Quang Van Ngo, Luan Ngoc Trinh, Chung Xuan-Thi Nguyen, pages 9–17.
Analysis of some factors affecting business performance from non-financial aspects at enterprises in Nam Dinh province
90 Business performance, influencing factors, enterprise, financial, non-financial, Nam Dinh province Anh Thi Lan Nguyen, Linh Van Nguyen, Hang Thanh Truong, Thuy Thi Bui, pages 19–27.
Overview of Social Media Marketing and Starbucks' Social Media Marketing Strategy
9 social media; social media marketing; strategy; sufficient, e-word-of-mouth; Starbucks Hong Nguyen Thi, pages 29–34.
Determinants of Dividend Smoothing: Empirical evidence from non-financial firms listed on Vietnam stock exchanges
91 dividend smoothing, speed of adjustment, relative volatility Thanh Tat Tran, Dinh Van Nguyen, Yen Hai Thi Nguyen, pages 35–41.
Technological capacity of manufacturing enterprises in the North Central Vietnam: Current Status, Issues and Policy Implication
96 North Central region; Manufacturing; Enterprise; Technology capacity, R&D, innovation Nguyen Thi Minh Tu, Tran Van Hoang, pages 43–47.
Management of Human Resources in Education
93 human resources; education; leadership Do Thanh Tu, Duong Thi Thu Huyen, pages 49–53.
Impacts of Diversification on Operational Efficiency of Vietnam Commercial Bank
88 Business diversification, Operational efficiency, Commercial banks Tran Thi Lan Anh, pages 55–61.
Assessment of the financial safety of securities companies in Vietnam
87 Financial Safety, Securities Company Nguyen Phuong Anh, pages 63–71.
The Influence of Work-from-home on job performance during COVID-19 pandemic: Empirical evidence Hanoi, Vietnam
59 Work - from - home, job performance, work environment, job satisfaction, work – family conflict Le Ha Anh, Nguyen Minh Trang, Nguyen Thi Phuong Linh, pages 73–81.
Impact of training quality on expected training service prices of learners at Vietnamese public universities
33 Price of services, Training, University, Expectations, Learners Vu Thi Kim Anh, Hoang Thi Viet Ha, pages 83–89.
Impact of the Vietnam – EAEU FTA on the trade between Vietnam and Eurasian Economic Union
53 FTA, Structural Gravity, Vietnam and EAEU Quy Thuan Bui, Thanh Cong Ha, pages 91–98.
The impact of COVID-19 pandemic on logistics firms in Vietnam
21 logistics company, supply chain disruption, COVID-19 pandemic, crisis response Minh Ngoc Do, Nguyen Thi Dung, Tran The Tuan, pages 99–103.
An Investigation Into Movement Of Advertising Expenditure Of India In The Backdrop Of Covid-19
47 Advertising expenditure, GDP, advertising media Shikha Garg, pages 105–109.
Evaluation of Customer Satisfaction towards the Hospitality Industry: Using Kano Model
5 Customer satisfaction, Consumer experience, Service performance Umamaheswararao Gobbilla, A Bhavani Shree, pages 111–116.
The role of management capacity for the SD of small and medium enterprises in Vietnam
50 Management capacity; SD; Small and medium enterprises Hung Do Hai, Cuong Nguyen Manh, pages 117–120.
The Impact of Social Comparison on Accountants' Job Satisfaction and Turnover Intention in Hanoi, Vietnam
43 Social comparison, job satisfaction, turnover intention, accountants Dinh Thi Thanh Hai, Hoang Khac Lich, pages 121–127.
Application of Technology in Management and Operation of Agricultural Products Supply Chain in Vietnam During the Covid-19 Pandemic
57 technology, supply chain, agricultural products Nguyen Thu Hien, Nguyen Thi Thuy, Vu Huyen Trang, Thanh Cong Ha, pages 129–133.
The Factors Influencing Bank Credit Capital Accessibility of Enterprises in Hanoi in the Context of the Covid Pandemic
55 credit, access to credit capital, enterprise Nguyen Thi Dieu Hien, Nguyen Thi Mai Huong, pages 135–140.
Optimizing Search Results Using Taguchi Design of Experiments: Case Study of the Distribution of COVID-19 Names in Vietnam
23 COVID-19, Design of Experiments, Taguchi, Vietnam Ton Nguyen Trong Hien, pages 141–143.
Developing High Quality Human Resources of High-Tech Agricultural Enterprises in Vietnam
20 high quality human resource, developing high quality human resources, high-tech agricultural enterprises Le Thi Hien, pages 145–150.
Factors affecting the accounting information quality in commercial enterprises in Hochiminh City
80 quality, accounting information, business, trade, trading companies Huynh Xuan Hiep, Nguyen Dong Phuong, Nguyen Chi Cong, Dinh Thanh Cung, pages 151–155.
Factors affecting the organization of accounting work in manufacturing enterprises located in VSIP1 industrial park in Binh Duong province
79 organization of accounting work, internal control, IT application, legal regulations, manufacturing enterprises Huynh Xuan Hiep, Nguyen Dong Phuong, Nguyen Chi Cong, Hoang Dinh Dung, pages 157–162.
Influence of Critical and Economic Motivations on the Intention to Buy Second Hand Clothes of Vietnamese Consumers
82 second hand clothes, critical motivation, economic, motivation, attitude, intention Bui Thi Phuong Hoa, Quang Van Ngo, pages 163–167.
Intention of Vietnamese Enterprises's digital transformation
54 digital transformation, intention, Technology Acceptance Model (TAM) Nga Nguyen Thi Hong, Khoa Vu Dinh, Thanh Nguyen Dac, pages 169–174.
Data Mining for Bankruptcy Prediction: An Experiment in Vietnam
30 Bankruptcy prediction, data mining, Artificial Intelligence, Decision Tree, Z-Altman index Dang Ngoc Hung, Vu Thi Thanh Binh, pages 175–184.
Research on the factors affecting the successful implementation of Lean production model in industrial production enterprises in Vietnam
39 Lean, success, characteristics, industrial production enterprises Hoang Thi Huong, Nguyen Thi Mai Anh, pages 185–189.
The Impact Level of Covid-19 on University Students' Mental Health in Ha Noi, Vietnam
48 COVID-19, mental health, pandemic, university students, relationship quality, academic performance, financial stress Nguyen Viet Tuan Huy, Nguyen Thi Thu Hien, To Thi Thanh Hoai, Nguyen Thi Tuyet, Nguyen Thi Phuong Linh, pages 191–195.
Investigating the impact of social capital on SC resilience and SC performance
51 Social capital, Disruptions, SC resilience, SC, performance Vu Dinh Khoa, Nguyen Thi Mai Anh, pages 197–200.
Investigating the effect of social capital sub-dimensions on supply chain collaboration
27 Social capital, collaboration, Information sharing, decision making, benefit sharing Vu Dinh Khoa, Nguyen Thi Mai Anh, pages 201–206.
Creating Innovation in Hospitality Industry: The Role of Brand Supporting Behavior
37 Brand supporting behavior, CSR, Employee Work Innovation, Hospitality Industry Pham Hong Liem, Nguyen Xuan Lan, pages 207–212.
The determinants of the business performance of commercial banks: A case study of Vietnam
65 Capital structure, performance, diversity, bank Bui Thi Thu Loan, Nguyen Xuan Thang, Vu Duy Hao, Ta Quang Hieu, pages 213–215.
Identify the role of financial leverage in the relationship between entrepreneurship orientation and the performance of SMEs
61 Financial leverage, entrepreneurship orientation, mediating Bui Thi Thu Loan, Nguyen Ngoc Phuong Anh, Nguyen Xuan Thang, pages 217–221.
Determinants of banking liquidity in Vietnamese commercial banks
32 Liquidity, commercial bank, Viet Nam Lai Thi Thanh Loan, Vu Thi Thuy Van, Hoang Thi Viet Ha, pages 223–228.
Completing Accounting to Develop Cooperative Economic in Vietnam in the Digital Economic Era
58 Cooperative accounting, digital economy, collective economy Le Thi Ngoc Mai, Nguyen Thi Dieu, pages 229–236.
Corporate social responsibility and employee loyalty: Role of pride and commitment
52 Corporate social responsibility, loyalty, perceived pride, commitment, employee, SMEs Quang Van Ngo, Thang Quang Tran, Thuong Cong Luu, pages 237–242.
Impact of Financial Risk on Business Efficiency Listed on The Stock Market in Vietnam
41 Financial risk, business efficiency, net working capital, return on assets, return on equity Thi Nguyet Dung Nguyen, Thanh Cong Ha, Manh Cuong Nguyen, Thi Thu Loan Bui, pages 243–247.
The Interactions Between the USD to VND Rate and Stock Index in Vietnam: An Application of VECM Model
72 USD to VND Exchange Rate, VN-Index, Stock exchange, VECM Nguyen Thi Nhung, pages 249–252.
Using Google translate in teaching and learning activities for English – medium – instruction (EMI) subjects
40 Machine translation, Google Translate, Teaching and learning activities, Management Accounting module Anh Nguyen Phuong, Loan Nguyen T. Thanh, Nga Nguyen T. Hong, pages 253–258.
A study on factors affecting buying of cosmetic products with reference to males in Ghaziabad
10 Male customers, Buying behaviour, Cosmetic products, Personal care. Puja Roshani, Deeksha Dwivedi, pages 259–261.
Leadership and Human Resource Development Role in the time of Crisis Management
15 Leadership, Human Resource Development, Crisis Management, Covid-19 Sarika Sharma, Shivani Agarwal, pages 263–267.
The Good, The Bad, The Ugly & The Futile: The Memory & Their Impact On Human Beings
12 Manas, mental body, chitt, vritti, memory, smriti, volatile, eustress, distress, cosmic identity Richa Sharma, Saurabh Raj, Vibhuti Sharma, pages 269–272.
Comparing the effectiveness of Convolutional Neural Network and Long Short-Term Memory Network for Disaster Based Social Media Messages — Using Thunderstorm and Cyclone as Case Studies
66 Convolutional Neural Networks, Disaster Management, Long Short-Term Memory, Social Media Annie Singla, Rajat Agrawal, Nguyen Thi Dieu Linh, pages 273–275.
Operating cash flow in commercial firms listed on the Ho Chi Minh Stock Exchange
34 operating cash flow, net sales, assets, owner’s equity Do Duc Tai, Tran Manh Dung, Nguyen Thi Xuan Hong, pages 277–282.
Occupational safety and health in garment enterprises in Vietnam—the corporate social responsibility to employees
24 occupational safety and health, corporate social responsibility, garment enterprises Bui Thi Kim Thoa, pages 283–288.
The Impacts of Corporate Governance on Information Quality on Financial Statements
83 corporate governance; the information quality on financial statements; financial statements Huyen Pham Thu, Nga Nguyen Thi Hong, Nhung Dao Thi, Hong Nguyen Thi Xuan, Nga Nguyen Thi, pages 289–294.
Framework of Using Machine Leaning Techniques in Human Resource Management in Vietnamese Companies
8 Human Resource Management; Machine Learning; Artificial Intelligence (AI); Techniques; individual KPIs Thuy Nguyen Thi Thu, Bich-Loan Nguyen, Trung Nguyen Chi, pages 295–300.
Preserving human resource of Vietnamese enterprise in covid-19 pandemic
56 Covid-19 pandemic, protecting HR, industrial zone, Human resource management, safet factors Anh Phuong Tran, Thuy Le Duc, pages 301–306.
Effect of memorable tourism experiences on revisit intention to community-based tourism destination of domestic tourists in Vietnam
44 community-based tourism, destination, domestic tourists, memorable tourism experiences, revisit intention Huyen Tran, pages 307–313.
Leadership Styles and Talent Retention from Higher Education Institutions in Viet Nam. A Conceptual Framework
17 leadership styles, talent retention, reward and recognition, learning orientation, organizational justice Bui Thi Hoang Truyen, Nguyen Phu Phuong Trang, pages 315–319.
The problem of adaptation and evolution to overcome the covid-19 epidemic for service quality of Hanoi old quarter hotels (During the period of the covid-19 epidemic)
63 service quality, Hanoi old quarter hotel, COVID-19 epidemic, hotel Ha Nguyen Van, Nghia Le Chi, Quoc Dang Nam, pages 321–326.
The impact of CG on the earnings quality of enterprises listed on the stock market in Vietnam
31 Corporate governance, Board of Directors, Supervisory Board; Earnings management; Earnings quality Vu Thi Thuy Van, Dang Ngoc Hung, Do Thi Thu Thuy, pages 327–331.
Analysing the behavior of students and lecturers in using social networks for academic and educational purposes
84 social network, social networking behavior, technology acceptance behavior, learning activities Phuong Thao Vu, pages 333–335.